When DTU issues invoices, credit notes and reminders to customers, these are sent via an EAN number, email or, as a last resort, letters.

Unfortunately, we are currently missing email addresses for a number of customers. This means that invoices and reminders have to be sent as letters, which is both time-consuming and costly and creates uncertainty as to when the mail reaches the recipient. At the same time, DTU's new collaboration with DAO regarding postal services imposes stricter requirements on letter mail.

To support a more efficient invoicing, a new requirement therefore applies:

The customer's email address is mandatory when creating new customers. Customer creation forms where the email address or other mandatory fields are missing will be returned to the sender.

The requirement also applies to customers with an EAN number, as reminders cannot be sent via EAN. For larger organisations, it is recommended to use a shared email address, for example with the customer's accounts payable department.

You can find information on how to correctly create customers on Inside.

If you have any questions, you are welcome to contact the Accounts Receivable team