We have received several enquiries from employees who have not received their DTU credit card as expected. In most cases, this is because the application has not been completed, or the email from AirPlus has been filtered into the spam folder.
Have you completed your application?
Once your application has been created, you will receive an email from AirPlus with a link to complete the application process.
To enable AirPlus to issue your card, you must:
- Open the email from AirPlus and complete your application using the link provided.
- Log in with MitID and follow the instructions from AirPlus.
If you do not complete the application process, your card cannot be issued and sent.
Have you received the email from AirPlus?
If you cannot find the email from AirPlus, first check your spam or junk mail folder. Several employees have found that the email was filtered there.
If you still cannot locate the email, please contact:
AirPlus Customer Service (24/7)
Phone: +45 70 30 12 01
Still need help?
If you have completed the steps above but still have not received your DTU credit card, please contact Helpdesk – DTU Credit Card.
