Contact the IT-support

Create a case in the Service Portal

As a DTU employee, you must create a case in the Service Portal if you need help with your computer, systems, or digital tools.

Guides:

If your multi-factor login (MFA) is not working, you can create a case in the Service Portal via external access.

Call IT Support

If you urgently need help, you can call IT Support at +45 4525 5555.

Phone lines are open Monday to Thursday from 08:00 to 16:00. Friday from 08:00 to 15:00.

Please note that the longest wait times are typically between 09:00 and 10:00.

In-Person Support

You can visit us in person at the following locations:

Ballerup Campus – room R2.13
Open: Monday to Friday, 08:00 – 15:00

Lyngby Campus – Lundtoftegårdsvej 93A, building189
Open: Monday to Friday, 08:00 – 15:00

Risø Campus – building109, lokale 25 31
Open: Monday to Friday, 08:00 – 15:00

Report an IT Security Incident

You must create a ticket via IT Support if you want to report an IT security incident.

Call AV Support

If you need help with AV equipment, you can contact AV Support at +45 3588 9000.

Open: Monday to Thursday, 07:30 – 15:00, and Friday, 07:30 – 14:00

Theft of IT Equipment

If IT equipment belonging to DTU is stolen, you must do the following:

Report the theft to the police
Do so as soon as possible and make sure to obtain a receipt for the report.
Contact IT Support
Create a case via IT Support or call IT Support so we can block the equipment and protect your data.
Inform your immediate manager
Notify your manager about the incident so it can be followed up internally.