Supplier Statements and Reminders
On this page, you can read how supplier statements and payment reminders are handled at DTU, when you may be contacted if invoices are missing or pending in the workflow, and why correct handling is important for timely payment and for avoiding reminders and fees.
Suppliers regularly send statements and reminders to DTU when payments are outstanding or the status of invoices is unclear.
Statements and reminders are reviewed and reconciled by Creditors and Bookkeeping.
This review identifies whether there are:
- invoices that have not been received in DTU's system
- invoices that have been received but are pending action
If invoices are missing, Creditors and Bookkeeping will obtain them from the supplier.
If an overdue invoice is pending action, AØR will contact the relevant employee or unit.
What does it mean when an invoice is pending action?
When an invoice is pending action, it means that something is missing before it can be fully processed and paid. This may be, for example::
- Missing goods receipt
The ordered goods or services have not yet been registered as received
- Missing approval
The invoice must be approved by the relevant person in the workflow
- Clarification of invoice details
There are questions regarding price, quantity, or the purpose of the invoice
- Clarification of requisitioner or unit
The invoice has been sent to the wrong unit and must be reassigned
- Awaiting a credit note
The invoice contains errors, and a credit note has been requested from the supplier
Once the required action has been completed, the invoice can be processed and paid.