Handling Supplier Invoices

On this page, you will find guidance for cases where questions arise about supplier invoices when purchasing goods or services at DTU – for example, if an invoice is missing, sent to the wrong EAN number, requires a credit note, comes from a foreign supplier, or needs to be paid in a specific way.

When you make purchases or place orders, the information you provide and how you handle the process play an important role in how supplier invoices are processed. When the basic information is in place, invoices can be handled smoothly and without unnecessary clarification.

Missing or incorrect information, on the other hand, may result in invoices being circulated within the organisation, delayed in the workflow, or paid after the due date. This can create additional work, delay payments and potentially affect cooperation with suppliers.

By ensuring that you follow the general requirements and shared guidelines, you help ensure efficient invoice processing and that DTU can pay its partners on time and in accordance with applicable rules.

Who does what?

Questions relating to delivery, backorders, EAN numbers, delivery addresses and missing credit notes should generally be directed to the requester/orderer.

Questions about the invoice processing itself should be directed to AØR via the relevant contact points on the subpages.

Contact

Karina Sonne Alfastsen Finance and Accounting

Updated 18 maj 2026