Support & Guidance
This is the DTU Learn support site. Here you will find a collection of guides, procedure descriptions, deletion policies, and contact information.
Guides
Below you will find a list of guides related to DTU Learn.
Our guides are continuously updated and expanded. If there is a specific function or workflow that you would like to see documented, you are very welcome to contact us.
You can also try chatting with our support agent, which contains an extensive library of guides:
- Use this link to open the agent in Teams: Supportagent - Teams
- Use this link to open the agent in Copilot: Supportagent - Copilot
Content
Announcement
Assignment
- Create an Assignment
- Add a Rubric to an Assignment
- Enable Similarity Detection When Creating an Assignment
- Enable Similarity Detection for an Existing Assignment
Quiz
Calendar
Grades
- Set up the Grade Book
- Set up a Grading Scheme
- Set up a Grade Item
- Connect a Grade Item to an Activity
Discussions
New ideas
- Create a PIE-item (Product Idea Exchange Item)
Teacher-Level Course Management
- Add a User to Your Course
- Add a Test Student to Your Course
- Copy Course (Components)
- Activate your Course
- Change User Enrolment in Classlist
- Teaching Assistant Roles and Permissions
- How and What Data Can Be Restored in DTU Learn
Department / Admin-Level Tasks
Procedures and Policies
Note: Content is being added continuously.
On the subpages, you can read more about our systems' data retention and deletion policies, the Process for LTI Integrations between DTU Learn and Third-Party Software, as well as role descriptions and permissions in DTU Learn.
Contact
If you are unable to resolve the issue you are experiencing, or if you have a general question about the system's capabilities, you can contact Arcanic through the following channels:
Phone: +45 69 17 22 70
Email: dtu@arcanicsupport.dk
If you have pedagogical, instructional, or technical questions regarding DTU Learn, Panopto, Vevox, ThingLink, Teams, Zoom, or FeedbackFruits, you can contact the cross-functional team for Digital Learning Tools via the Service Portal link below: