Ordering IT equipment and software
As an employee at DTU, you order IT equipment - such as computers, monitors, keyboards, and mouse - by creating a case via IT Support. New IT equipment is delivered to units once a week, and you will receive an email from IT Support with delivery information.
We recommend placing your order well in advance, as delivery time can be up to one week - and longer during holiday periods. For non-standard equipment, delivery may take longer as it is not kept in stock.
When ordering, institutes and centers must provide both the project number, task number, and approver. If you work in administration, you must specify which department you belong to.
If you have specific preferences for items such as a mouse, keyboard, or other IT equipment, you can find them in our overview of IT equipment and order via IT Support. If you need at server, you must order it via IT Support.
If you need a work phone, it is ordered in the same way as IT equipment - by creating a ticket via IT Support. Read more on the page 'Work phone'.
We recommend placing your order well in advance, as delivery time can be up to one week - and longer during holiday periods. For non-standard equipment, delivery may take longer as it is not kept in stock.
When ordering, institutes and centers must provide both the project number, task number, and approver. If you work in administration, you must specify which department you belong to.
If you have specific preferences for items such as a mouse, keyboard, or other IT equipment, you can find them in our overview of IT equipment and order via IT Support. If you need at server, you must order it via IT Support.
If you need a work phone, it is ordered in the same way as IT equipment - by creating a ticket via IT Support. Read more on the page 'Work phone'.
Your computer comes with standard software and device-specific software. If you prefer it without any software, this must be agreed upon when placing your order. You can download additional programs via the DTU Software Center – there is a shortcut on the Desktop. If you need software that is not available there, you must contact IT support.
At DTU, we use both free and license-based software. License-based software is generally billed per installation unless otherwise agreed. An example of this is Copilot365 or Adobe Creative Cloud (Adobe CC).
If you have questions about which software is license-based, please contact IT support.
As a DTU employee, you are not allowed to purchase or take over used electronic equipment for personal use. This includes everything from computers and monitors to mobile phones and accessories.
The reason is that DTU, as a state institution, does not pay VAT on purchases. A resale or transfer to employees could therefore have legal consequences.
However, the equipment is not wasted. AIT ensures that phased-out electronic equipment is either reused internally at DTU or handed over to external parties who handle used electronics responsibly and professionally. You can read more about how we reuse electronic equipment here.
The reason is that DTU, as a state institution, does not pay VAT on purchases. A resale or transfer to employees could therefore have legal consequences.
However, the equipment is not wasted. AIT ensures that phased-out electronic equipment is either reused internally at DTU or handed over to external parties who handle used electronics responsibly and professionally. You can read more about how we reuse electronic equipment here.